In growing numbers, patients are expecting convenient, accessible care from health systems. At Zipnosis, we hear this all the time. This need is compounded in areas where patients may need to drive hours to reach a physical clinic. Seeing these market forces play out in their community, Bryan Telemedicine, the virtual care arm of Bryan Health—a leading health system based in Lincoln, NE—decided to meet this challenge head-on by offering virtual care.
Like many health systems, Bryan Telemedicine began looking for a virtual care solution to meet the demand for accessible, convenient care. They had a wish list that included being able to leverage current staffing and internal clinical expertise, support continuity of care for their patients, and achieve high levels of clinical guideline adherence. Initially, it seemed they might have to settle for a traditional video only (synchronous) telemedicine solution – then they found a unique approach by Zipnosis that better addresses their requirements.
Bryan Telemedicine was attracted to Zipnosis’ evidence-based protocols and proven clinical quality they deliver. Bryan Telemedicine was also excited by how Zipnosis leverages marginal clinical capacity – a feature that allows them to provide 24/7 virtual care without adding staff. But what about those patients that can’t be treated online? The Zipnosis platform routes these patients to the most appropriate level of care within the Bryan Health system. You see, we’re all about delivering the right care at the right time – whether online or in person.
Bryan Telemedicine launched their virtual care service, Bryan Health eVisits, in late summer 2015. Since then, they’ve been pleased to see how virtual care fits seamlessly into their overall continuum of care. They have also seen an increase in new patient acquisition and a reduction in patient leakage to other virtual care solutions and health systems.
Recently, Bryan Telemedicine has expanded their virtual care service through a partnership with Memorial Health Care Systems(MHCS) in Seward, Nebraska. The arrangement takes advantage of the virtual care expertise of Bryan Telemedicine and their Nebraska board certified physicians. Bryan Telemedicine physicians will staff the new service, reviewing patient information and making an appropriate on-line diagnosis.
The Zipnosis team is continually impressed by Bryan Telemedicine’s innovative approach to care delivery. To help tell their story, we worked together to build this case study. Check it out and learn more about Bryan Telemedicine’s journey and the results they’re seeing as a Zipnosis partner.