Zipnosis Privacy Policy

Effective: January 19th, 2016 - This privacy policy describes how Zipnosis collects and uses the personal information you provide on our Web site: https://app.zipnosis.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request

Collection and Use of Personal Information

We may collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Social Security Number
  • Demographic information such as age, education, gender, interests and zip code
  • Billing Information such as credit card number, and billing address
  • Health or Medical Information such as prescription information

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Respond to customer service requests
  • Administer your account

The primary reason we collect health information is so a clinician can treat you. This information is ONLY shared with the clinician treating you. To provide safe treatment, you agree to supply them with that information and grant access to past Zipnosis visits you've completed. They do not have access to any other medical record information or your primary care physician.

Info Obtained from Third Parties

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Dependents

Reports created for other adults or legal dependents that you elect to add to your account are only accessible through the primary account holder’s username and password. Minors are not allowed to complete a Zipnosis visit without parental help.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as processing your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena or similar legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • If Zipnosis is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • To any other third party with your prior consent to do so.
  • Health information with the clinician treating you.
  • To facilitate convenient, safe and affordable health care.

The Bottom Line: Only you and the clinician treating you know about your health condition.

Cookies and Other Tracking

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use another company to place cookies on your computer to collect non-personal information to compile aggregated statistics for us about visitors to our site. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers' or Users' personal information.

Third Party E-Commerce Provider

Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. Our company does not use this information for any other purpose.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Zipnosis. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Security

When we collect personal information directly from you and when you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@zipnosis.com.

In order to make a purchase from us, you must use our shopping cart provider to finalize and pay for your order. Its privacy policiy and security practices will also apply to your information. We encourage you to read that privacy policy before providing your information.

Additional Policy Information

Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget.

Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Updating/Accessing/Amending/Correcting Personal Information

If your personal information changes, or if you no longer desire our service, you may update or delete it by making the change on your Account Settings page. If you wish to deactivate your account, please contact us at support@zipnosis.com

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@zipnosis.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Notification: Email and Text Messages

You must provide your email address and phone number when creating an account so we can notify you when your clinician has responded. If you elect to receive a text message, we share your phone number with a 3rd party vendor that sends text messages. We share no health or demographic data with this company.

Pharmacy and Prescription Routing

If you get a prescription, you can choose the pharmacy where you want to pick it up. To generate the list of pharmacies we may use two pieces of information:

  1. A specific address
  2. Your current location (GPS equipped devices only)

In both cases you must agree to let us use this information. We do not send the pharmacy any information about your current location or home address. We do not share your demographic or health data with drug companies or pharmacies.

Zipnosis Employees

Every employee at Zipnosis has completed HIPAA training and job-specific training on how to protect and respect your health information. We have clear policies in place in the event of a privacy issue, so we can react quickly and resolve the issue appropriately.

As our business grows, we'll continue to provide you more services. If we ever change how we use your information, you'll find it here. All the data we collect via our website is audited internally to ensure our system is working correctly. It also helps us troubleshoot a problem for you or your clinician. This information is accessed only authorized Zipnosis employees.

Contact Information

You can contact us by mail about privacy-related issues:

Privacy Issues/Questions
c/o Zipnosis, Inc.
248 N 1st Ave
Minneapolis, MN 55401

Privacy-related email should be directed to:
privacy@zipnosis.com

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