Empower patients
Mitigate time-consuming admin tasks with an AI-guided symptom checker that addresses patient concerns quickly and automatically triages and routes patients based on proximity and availability.
60-Day Go Live
Fabric is a comprehensive solution you can launch in as little as 60 days.
A smarter, more efficient way to care.
Challenges
Rising labor costs
Staffing shortages are increasing labor costs while limiting available capacity.
Poor patient experience
Prolonged call center, appointment, and waiting-room wait times make healthcare experiences unnecessarily frustrating.
Profit margin decline
Higher costs and limited capacity compress margins and flexibility to invest in innovation.
Provider burnout
Too much admin and too little time for care leave clinical staff feeling burnt out with 50% of staff considering leaving their jobs.
11%
profit margin decline since 2020
63%
of health leaders find extreme challenges in patient experience
19%
rise in adverse events in 2022
Solutions
Automated processes
Automate processes from onset through virtual and in-person care settings, improving efficiency and maximizing capacity in contact centers and clinics.
Patient engagement
Empower patients to self-navigate and give them rapid answers to pressing questions around their symptoms. Proactively engage patients pre- and post-visit to improve outcomes and adherence.
Improved access
Improved accessExpand care to rural, disadvantaged, and non-English speaking populations with robust asynchronous and virtual modes of care.
More time to care
Enable intelligent adaptive interviews and clinical decision support that improve provider efficiency by 2-10x.
99%
automation of administrative work
35%
Reduction in call center wait times
10%
faster for providers than an in-clinic visit
Do less admin. Provide more care.
Automate across the continuum of care with processes and information supported by robust clinical protocols and conversational AI.
Automate busy work for staff
Empower patients with self-service solutions that decrease contact center demand. Leverage managed clinical protocols, customizable clinical content, and automated care plan generation to take strain off of clinical staff and reduce burnout.
Maximize capacity
Automate patient intake, registration, and symptom gathering while routing to the right point of care based on availability and proximity.
How Fabric helped Intermountain Healthcare leverage AI to
reduce call center volume by 30%
See all Fabric case studies
"[Fabric] has been an incredible partner for collaboration. Their expertise in user experience and patient-centric mentality makes them the ideal match for our digital health initiatives."
Resources
News
The Year Ahead: Preparing For Widespread COVID-19 Vaccine Deployment
January 5, 2021
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The Year Ahead: Preparing For Widespread COVID-19 Vaccine Deployment
January 5, 2021
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What other industries can learn from innovation in healthcare during Covid
May 6, 2021
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What other industries can learn from innovation in healthcare during Covid
May 6, 2021
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The robot will see you now: Health-care chatbots boom but still can’t replace doctors
June 26, 2021
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The robot will see you now: Health-care chatbots boom but still can’t replace doctors
June 26, 2021
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News
This startup leverages AI and providers to focus on primary care
October 31, 2018
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News
This startup leverages AI and providers to focus on primary care
October 31, 2018
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Press Release
Intermountain Healthcare Partners with GYANT (acq. by Fabric) to Co-Develop COVID-19 Screener and Emergency Response Solution
April 13, 2020
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Press Release
Intermountain Healthcare Partners with GYANT (acq. by Fabric) to Co-Develop COVID-19 Screener and Emergency Response Solution
April 13, 2020
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Press Release
GYANT's (acq. by Fabric) COVID-19 Screener and Emergency Response Assistant Demonstrates Measurable Impact for 250K Patients Across 16 Health Systems and Payers
June 23, 2020
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Press Release
GYANT's (acq. by Fabric) COVID-19 Screener and Emergency Response Assistant Demonstrates Measurable Impact for 250K Patients Across 16 Health Systems and Payers
June 23, 2020
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Press Release
GYANT (acq. by Fabric) Offers CARES Act Support for Customers
April 23, 2020
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Press Release
GYANT (acq. by Fabric) Offers CARES Act Support for Customers
April 23, 2020
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Press Release
GYANT (acq. by Fabric) launches with Walmart Health Virtual Care to automate intake and streamline virtual visits for members nationwide
June 28, 2022
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Press Release
GYANT (acq. by Fabric) launches with Walmart Health Virtual Care to automate intake and streamline virtual visits for members nationwide
June 28, 2022
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Press Release
GYANT (acq. by Fabric) Launches Asynchronous Care Platform with Intermountain Healthcare to Handle Urgent Care Cases Virtually
June 22, 2022
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Press Release
GYANT (acq. by Fabric) Launches Asynchronous Care Platform with Intermountain Healthcare to Handle Urgent Care Cases Virtually
June 22, 2022
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Press Release
GYANT (acq. by Fabric) Introduces COVID-19 Emergency Response Assistant, in use by OSF
March 17, 2020
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Press Release
GYANT (acq. by Fabric) Introduces COVID-19 Emergency Response Assistant, in use by OSF
March 17, 2020
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Press Release
GYANT (acq. by Fabric) Enhances Digital Patient Experience at Edward-Elmhurst Health
November 17, 2020
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Press Release
GYANT (acq. by Fabric) Enhances Digital Patient Experience at Edward-Elmhurst Health
November 17, 2020
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Press Release
Four Preeminent Health Systems Select GYANT. (acq. by Fabric) Vaccine Digital Health Solution to Facilitate COVID-19 Vaccine Rollout
December 20, 2022
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Press Release
Four Preeminent Health Systems Select GYANT. (acq. by Fabric) Vaccine Digital Health Solution to Facilitate COVID-19 Vaccine Rollout
December 20, 2022
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Press Release
COVID-19 Virtual Assistant Available Free to All on Florida Blue Websites
April 29, 2020
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Press Release
COVID-19 Virtual Assistant Available Free to All on Florida Blue Websites
April 29, 2020
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Press Release
Blue Shield of California Offers Digital Hospital-Triage Tool to Network Health Systems to Help Handle Anticipated Surge of COVID-19 Patients
April 22, 2020
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Press Release
Blue Shield of California Offers Digital Hospital-Triage Tool to Network Health Systems to Help Handle Anticipated Surge of COVID-19 Patients
April 22, 2020
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Press Release
GYANT (acq. by Fabric) selected to the inaugural Mayo Clinic and Arizona State University MedTech Accelerator
November 11, 2019
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Press Release
GYANT (acq. by Fabric) selected to the inaugural Mayo Clinic and Arizona State University MedTech Accelerator
November 11, 2019
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Press Release
GYANT (acq. by Fabric) Recognized by UCSF Health Hub for COVID-19 Pandemic Response
August 31, 2020
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Press Release
GYANT (acq. by Fabric) Recognized by UCSF Health Hub for COVID-19 Pandemic Response
August 31, 2020
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Press Release
GYANT (acq. by Fabric) Named Top Performing Patient Engagement Technology by KLAS Research
January 4, 2021
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Press Release
GYANT (acq. by Fabric) Named Top Performing Patient Engagement Technology by KLAS Research
January 4, 2021
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Press Release
GYANT (acq. by Fabric) Named to the 2021 CB Insights Digital Health 150
December 8, 2021
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Press Release
GYANT (acq. by Fabric) Named to the 2021 CB Insights Digital Health 150
December 8, 2021
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Press Release
GYANT (acq. by Fabric) Named to the 2020 CB Insights Digital Health 150
August 13, 2020
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Press Release
GYANT (acq. by Fabric) Named to the 2020 CB Insights Digital Health 150
August 13, 2020
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Press Release
GYANT. (acq. by Fabric) Named to AVIA Connect’s Top Virtual Visit Companies
November 18, 2022
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Press Release
GYANT. (acq. by Fabric) Named to AVIA Connect’s Top Virtual Visit Companies
November 18, 2022
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Press Release
GYANT. (acq. by Fabric) Launches Digital Front Door® Virtual Assistant for VHC Health
October 25, 2022
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Press Release
GYANT. (acq. by Fabric) Launches Digital Front Door® Virtual Assistant for VHC Health
October 25, 2022
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Press Release
GYANT (acq. by Fabric) Launches Digital Front Door® Virtual Assistant with Marshfield Clinic Health System
March 16, 2023
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Press Release
GYANT (acq. by Fabric) Launches Digital Front Door® Virtual Assistant with Marshfield Clinic Health System
March 16, 2023
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News
How Algorithmic Empathy Will Improve Health Care
February 13, 2020
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How Algorithmic Empathy Will Improve Health Care
February 13, 2020
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20 COVID-19 Predictions and Trends for 2021 – Executive Roundup
January 5, 2021
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20 COVID-19 Predictions and Trends for 2021 – Executive Roundup
January 5, 2021
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Our Investment in Fabric
February 21, 2024
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Our Investment in Fabric
February 21, 2024
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Fabric Raises US$60Mn in Series A Led by General Catalyst
February 25, 2024
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Fabric Raises US$60Mn in Series A Led by General Catalyst
February 25, 2024
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Fabric Raises $60M for its AI Platform that Allows Healthcare Providers to Focus on Providing Patient Care by Streamlining Workflows
February 26, 2024
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News
Fabric Raises $60M for its AI Platform that Allows Healthcare Providers to Focus on Providing Patient Care by Streamlining Workflows
February 26, 2024
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With 2 acquisitions under its belt and $80M from investors, Fabric is building tech to fix healthcare's capacity problem
March 8, 2024
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News
With 2 acquisitions under its belt and $80M from investors, Fabric is building tech to fix healthcare's capacity problem
March 8, 2024
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Fabric Raises $60M to Automate Healthcare with AI-powered Care Enablement System
February 21, 2024
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Fabric Raises $60M to Automate Healthcare with AI-powered Care Enablement System
February 21, 2024
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Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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Fabric Secures $60M Series A to Consolidate Fragmented Health Technology
February 21, 2024
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Fabric Secures $60M Series A to Consolidate Fragmented Health Technology
February 21, 2024
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Fabric Acquires Conversational AI Care Assistant GYANT
January 31, 2024
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Fabric Acquires Conversational AI Care Assistant GYANT
January 31, 2024
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Health care operations enabler Fabric pays cash for AI helper GYANT
January 31, 2024
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Health care operations enabler Fabric pays cash for AI helper GYANT
January 31, 2024
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Bright sells virtual care platform Zipnosis
May 24, 2023
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Bright sells virtual care platform Zipnosis
May 24, 2023
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M&A: Fabric (FKA Florence) Acquires Virtual Care Solution Zipnosis
May 24, 2023
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M&A: Fabric (FKA Florence) Acquires Virtual Care Solution Zipnosis
May 24, 2023
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Fabric (FKA Florence) acquires telehealth platform Zipnosis from Bright Health
May 24, 2023
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Fabric (FKA Florence) acquires telehealth platform Zipnosis from Bright Health
May 24, 2023
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Startup Fabric (FKA Florence) acquires Zipnosis from Bright Health to build out telehealth services
May 24, 2023
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Startup Fabric (FKA Florence) acquires Zipnosis from Bright Health to build out telehealth services
May 24, 2023
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Bright Health sells Zipnosis telehealth platform
May 24, 2023
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Bright Health sells Zipnosis telehealth platform
May 24, 2023
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Exclusive: Fabric (FKA Florence) acquires Zipnosis from Bright Health
May 24, 2023
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Exclusive: Fabric (FKA Florence) acquires Zipnosis from Bright Health
May 24, 2023
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Press Release
Fabric Named to AVIA Marketplace’s 2024 Top Digital Front Door Companies
February 22, 2024
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Fabric Named to AVIA Marketplace’s 2024 Top Digital Front Door Companies
February 22, 2024
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Fabric Secures $60M Series A to Streamline Care Experiences, Consolidating Fragmented Health Technology
February 21, 2024
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Fabric Secures $60M Series A to Streamline Care Experiences, Consolidating Fragmented Health Technology
February 21, 2024
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Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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Fabric Acquires Conversational AI Startup to Streamline the Patient-to-Clinician Journey
January 31, 2024
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Fabric Acquires Conversational AI Startup to Streamline the Patient-to-Clinician Journey
January 31, 2024
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Florence Launches Modern Healthcare Experience With $20M Seed Round Led by Thrive Capital, GV, and Salesforce Ventures
March 30, 2023
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Florence Launches Modern Healthcare Experience With $20M Seed Round Led by Thrive Capital, GV, and Salesforce Ventures
March 30, 2023
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Fabric Acquires Zipnosis to Solve Clinical Capacity Constraints and Create Omnichannel Transformation Across Telehealth and Hybrid Care
May 24, 2023
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Press Release
Fabric Acquires Zipnosis to Solve Clinical Capacity Constraints and Create Omnichannel Transformation Across Telehealth and Hybrid Care
May 24, 2023
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Florence Named One of 20 Rising Stars as Part of Forbes' Cloud 100 List
August 8, 2023
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Florence Named One of 20 Rising Stars as Part of Forbes' Cloud 100 List
August 8, 2023
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News
Zipnosis (acq. by Fabric) Offers an Intuitive and Accessible Patient Experience
January 9, 2020
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Zipnosis (acq. by Fabric) Offers an Intuitive and Accessible Patient Experience
January 9, 2020
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Zipnosis (acq. by Fabric) quietly raises $3M for provider telemedicine tools
June 1, 2018
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Zipnosis (acq. by Fabric) quietly raises $3M for provider telemedicine tools
June 1, 2018
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Zipnosis (acq. by Fabric) Unveils Surgical Care to Save Time with Post-Operative Visits
April 11, 2018
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Zipnosis (acq. by Fabric) Unveils Surgical Care to Save Time with Post-Operative Visits
April 11, 2018
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Q&A: Zipnosis (acq. by Fabric) CEO Jon Pearce on why telemedicine is dead
March 27, 2018
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Q&A: Zipnosis (acq. by Fabric) CEO Jon Pearce on why telemedicine is dead
March 27, 2018
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Upfront and Zipnosis (acq. by Fabric) Partner in Re-engaging Patients
June 22, 2020
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Upfront and Zipnosis (acq. by Fabric) Partner in Re-engaging Patients
June 22, 2020
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Mission Health’s virtual care and EHR integrated workflow
January 15, 2018
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Mission Health’s virtual care and EHR integrated workflow
January 15, 2018
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The Doctor Will Zoom You Now
April 26, 2020
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The Doctor Will Zoom You Now
April 26, 2020
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Zipnosis (acq. by Fabric) Appoints Dr. Lisa Ide as New Chief Medical Officer
February 13, 2018
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Zipnosis (acq. by Fabric) Appoints Dr. Lisa Ide as New Chief Medical Officer
February 13, 2018
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News
The Cybersecurity 202: Trump's decision to loosen rules for digital doctors visits raises hacking concerns
March 18, 2020
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The Cybersecurity 202: Trump's decision to loosen rules for digital doctors visits raises hacking concerns
March 18, 2020
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The Virtual Care Reimbursement Conundrum
December 1, 2017
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The Virtual Care Reimbursement Conundrum
December 1, 2017
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The Technology 202: Coronavirus crisis tests Silicon Valley's relationship with Washington
March 18, 2020
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The Technology 202: Coronavirus crisis tests Silicon Valley's relationship with Washington
March 18, 2020
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Zipnosis moves telemedicine away from video, toward providers
February 26, 2018
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Zipnosis moves telemedicine away from video, toward providers
February 26, 2018
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Zipnosis closes on another $3 million to improve platform, expand
April 8, 2019
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Zipnosis closes on another $3 million to improve platform, expand
April 8, 2019
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Telemedicine Boom Triggered by COVID-19 Will Drastically Alter the Future of Health Care
April 22, 2020
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Telemedicine Boom Triggered by COVID-19 Will Drastically Alter the Future of Health Care
April 22, 2020
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'Sleeping giant' of telehealth awoke in 2020, and here's who rose to the challenge
January 7, 2021
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'Sleeping giant' of telehealth awoke in 2020, and here's who rose to the challenge
January 7, 2021
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New Research Demonstrates Virtual Care’s Impact on Patient Acquisition, Return on Investment
April 17, 2018
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New Research Demonstrates Virtual Care’s Impact on Patient Acquisition, Return on Investment
April 17, 2018
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How SSM Health creates low-cost, operationally efficiency virtual care
August 6, 2019
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How SSM Health creates low-cost, operationally efficiency virtual care
August 6, 2019
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RockPoint Rapid Care and health tech innovator bring quality, high-speed care to Chattanooga
September 19, 2023
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RockPoint Rapid Care and health tech innovator bring quality, high-speed care to Chattanooga
September 19, 2023
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Report: One-third of telehealth patients received in-person care at the facility
May 6, 2018
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Report: One-third of telehealth patients received in-person care at the facility
May 6, 2018
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Zipnosis (acq. by Fabric) adds post-surgical care services to telehealth platform
May 6, 2018
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Zipnosis (acq. by Fabric) adds post-surgical care services to telehealth platform
May 6, 2018
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How To Pivot Your Business (And Thrive) During The Pandemic
October 8, 2020
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How To Pivot Your Business (And Thrive) During The Pandemic
October 8, 2020
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Zipnosis (acq. by Fabric) Launches Patient Outreach to Drive Patient Acquisition
February 23, 2018
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Zipnosis (acq. by Fabric) Launches Patient Outreach to Drive Patient Acquisition
February 23, 2018
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Report on Global Telehealth Virtual Visiting Market
August 25, 2019
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Report on Global Telehealth Virtual Visiting Market
August 25, 2019
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Zipnosis (acq. by Fabric) founder Pearce's vision for changing healthcare delivery
June 14, 2016
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Zipnosis (acq. by Fabric) founder Pearce's vision for changing healthcare delivery
June 14, 2016
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CEO and Founder Jon Pearce talks about launching Zipnosis (acq. by Fabric)
August 9, 2016
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CEO and Founder Jon Pearce talks about launching Zipnosis (acq. by Fabric)
August 9, 2016
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Paulsen Talks Innovation in Health Care w/ Minnesota's Zipnosis, Inc.
April 27, 2018
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Paulsen Talks Innovation in Health Care w/ Minnesota's Zipnosis, Inc.
April 27, 2018
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Top 5 Uses for a Direct-to-Consumer Telehealth Platform
October 2, 2020
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Top 5 Uses for a Direct-to-Consumer Telehealth Platform
October 2, 2020
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The Importance of the Digital Front Door® in Healthcare
October 16, 2019
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The Importance of the Digital Front Door® in Healthcare
October 16, 2019
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Zipnosis (acq. by Fabric) adds medication history services to telehealth platform
June 27, 2018
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Zipnosis (acq. by Fabric) adds medication history services to telehealth platform
June 27, 2018
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Driving Efficiency in Virtual Care
October 20, 2020
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Driving Efficiency in Virtual Care
October 20, 2020
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Zipnosis Named Hottest Digital Health Startup From Flyover Country, 2021
February 9, 2021
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Zipnosis Named Hottest Digital Health Startup From Flyover Country, 2021
February 9, 2021
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Zipnosis Achieves HITRUST CSF® Certification Demonstrating Effective Security Controls for Patient Data Protection
February 26, 2018
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Zipnosis Achieves HITRUST CSF® Certification Demonstrating Effective Security Controls for Patient Data Protection
February 26, 2018
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How asynchronous telemedicine saved SSM Health 18 minutes per visit
September 9, 2019
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How asynchronous telemedicine saved SSM Health 18 minutes per visit
September 9, 2019
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Healthcare digital transformation maps the new patient journey
August 7, 2018
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Healthcare digital transformation maps the new patient journey
August 7, 2018
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In-Depth: Four major telemedicine trends of 2018
June 1, 2018
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In-Depth: Four major telemedicine trends of 2018
June 1, 2018
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Zipnosis (acq. by Fabric) announces employer COVID-19 testing solution
June 15, 2020
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Zipnosis (acq. by Fabric) announces employer COVID-19 testing solution
June 15, 2020
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Zipnosis (acq. by Fabric) signs digital health equity pledge
November 8, 2021
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Zipnosis (acq. by Fabric) signs digital health equity pledge
November 8, 2021
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Health Tech to the Rescue: Combatting COVID-19 with Virtual Care and Predictive Analytics
April 21, 2020
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Health Tech to the Rescue: Combatting COVID-19 with Virtual Care and Predictive Analytics
April 21, 2020
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With consumerism in mind, Methodist Family Health debuts new telehealth service
January 11, 2018
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With consumerism in mind, Methodist Family Health debuts new telehealth service
January 11, 2018
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What America can learn from China’s use of robots and telemedicine to combat the coronavirus
March 18, 2020
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What America can learn from China’s use of robots and telemedicine to combat the coronavirus
March 18, 2020
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2023 Best Tech Startups in Minneapolis
January 1, 2023
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2023 Best Tech Startups in Minneapolis
January 1, 2023
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Allina Health Partners to Expand Online Care Offering
March 28, 2018
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Allina Health Partners to Expand Online Care Offering
March 28, 2018
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