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Faster routing & escalation
Guide patients to the right point of care after AI-enabled symptom collection. Apply the same clinical intelligence to both virtual and in-person triage, speeding up diagnosis with decision support.
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Reduce call center volume
Offload call-center demand with 24-hour AI chat, decreasing call volume and wait times while improving satisfaction.
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Accelerate care delivery
Triage and prioritize care delivery across virtual and in-person care faster with automated clinical symptom gathering.
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Escalate based on acuity
Identify patient disposition and acuity level, routing patients who need immediate care to the best in-person location.
How it works
Identify acuity levels and automatically route patients to appropriate points of care.
Empower patients with self-service symptom checking
Support patients the moment they begin searching symptoms with AI chat that seamlessly moves patients into clinical symptom gathering and appropriate care options.
Triage & route based on disposition
Leverage clinical intelligence to guide patients from chat to the most appropriate points of care based on symptoms and disposition.
Escalate at-risk patients post encounter
Automate post-visit engagement workflows to identify risks and intervene promptly to minimize preventable readmissions.
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Turn a search into action
Fabric’s AI chat and symptom checker support patients the moment they begin searching for symptoms and seamlessly move patients into clinical symptom gathering and appropriate care options.
Support patients anytime, anywhere
Don’t waste time with paper intake and registration. Enable patients to complete documentation virtually before they arrive or while they’re in the waiting room.
Enhance existing EMR workflows
Simplify processes, reduce documentation, and save time with Fabric’s seamless integrations to read and write patient records through your existing EMR.
Proven results
10%+
of patients leverage self-service chat
35%
decrease in contact center wait times
15%
reduction in contact center volume
10%
reduction in readmittance
“We were trying to figure out how we solve the challenge of helping people navigate healthcare. [Fabric] was able to help us understand different ways we could help our customers find the best point of care for the severity of their illness, and to help guide them either to continuing to a virtual visit in the [Fabric] platform, or transitioning to a different care option at Allina Health.”
Chris DuFresne, Former Director, Digital Consumer and Employee Experience
Allina Health
Resources
Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.
News
The Year Ahead: Preparing For Widespread COVID-19 Vaccine Deployment
January 5, 2021
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News
The Year Ahead: Preparing For Widespread COVID-19 Vaccine Deployment
January 5, 2021
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News
What other industries can learn from innovation in healthcare during Covid
May 6, 2021
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News
What other industries can learn from innovation in healthcare during Covid
May 6, 2021
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News
The robot will see you now: Health-care chatbots boom but still can’t replace doctors
June 26, 2021
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News
The robot will see you now: Health-care chatbots boom but still can’t replace doctors
June 26, 2021
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News
This startup leverages AI and providers to focus on primary care
October 31, 2018
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News
This startup leverages AI and providers to focus on primary care
October 31, 2018
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Press Release
Intermountain Healthcare Partners with GYANT (acq. by Fabric) to Co-Develop COVID-19 Screener and Emergency Response Solution
April 13, 2020
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Press Release
Intermountain Healthcare Partners with GYANT (acq. by Fabric) to Co-Develop COVID-19 Screener and Emergency Response Solution
April 13, 2020
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Press Release
GYANT's (acq. by Fabric) COVID-19 Screener and Emergency Response Assistant Demonstrates Measurable Impact for 250K Patients Across 16 Health Systems and Payers
June 23, 2020
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Press Release
GYANT's (acq. by Fabric) COVID-19 Screener and Emergency Response Assistant Demonstrates Measurable Impact for 250K Patients Across 16 Health Systems and Payers
June 23, 2020
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Press Release
GYANT (acq. by Fabric) Offers CARES Act Support for Customers
April 23, 2020
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Press Release
GYANT (acq. by Fabric) Offers CARES Act Support for Customers
April 23, 2020
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Press Release
GYANT (acq. by Fabric) launches with Walmart Health Virtual Care to automate intake and streamline virtual visits for members nationwide
June 28, 2022
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Press Release
GYANT (acq. by Fabric) launches with Walmart Health Virtual Care to automate intake and streamline virtual visits for members nationwide
June 28, 2022
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Press Release
GYANT (acq. by Fabric) Launches Asynchronous Care Platform with Intermountain Healthcare to Handle Urgent Care Cases Virtually
June 22, 2022
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Press Release
GYANT (acq. by Fabric) Launches Asynchronous Care Platform with Intermountain Healthcare to Handle Urgent Care Cases Virtually
June 22, 2022
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Press Release
GYANT (acq. by Fabric) Introduces COVID-19 Emergency Response Assistant, in use by OSF
March 17, 2020
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Press Release
GYANT (acq. by Fabric) Introduces COVID-19 Emergency Response Assistant, in use by OSF
March 17, 2020
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Press Release
GYANT (acq. by Fabric) Enhances Digital Patient Experience at Edward-Elmhurst Health
November 17, 2020
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Press Release
GYANT (acq. by Fabric) Enhances Digital Patient Experience at Edward-Elmhurst Health
November 17, 2020
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Press Release
Four Preeminent Health Systems Select GYANT. (acq. by Fabric) Vaccine Digital Health Solution to Facilitate COVID-19 Vaccine Rollout
December 20, 2022
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Press Release
Four Preeminent Health Systems Select GYANT. (acq. by Fabric) Vaccine Digital Health Solution to Facilitate COVID-19 Vaccine Rollout
December 20, 2022
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Press Release
COVID-19 Virtual Assistant Available Free to All on Florida Blue Websites
April 29, 2020
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Press Release
COVID-19 Virtual Assistant Available Free to All on Florida Blue Websites
April 29, 2020
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Press Release
Blue Shield of California Offers Digital Hospital-Triage Tool to Network Health Systems to Help Handle Anticipated Surge of COVID-19 Patients
April 22, 2020
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Press Release
Blue Shield of California Offers Digital Hospital-Triage Tool to Network Health Systems to Help Handle Anticipated Surge of COVID-19 Patients
April 22, 2020
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Press Release
GYANT (acq. by Fabric) selected to the inaugural Mayo Clinic and Arizona State University MedTech Accelerator
November 11, 2019
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Press Release
GYANT (acq. by Fabric) selected to the inaugural Mayo Clinic and Arizona State University MedTech Accelerator
November 11, 2019
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Press Release
GYANT (acq. by Fabric) Recognized by UCSF Health Hub for COVID-19 Pandemic Response
August 31, 2020
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Press Release
GYANT (acq. by Fabric) Recognized by UCSF Health Hub for COVID-19 Pandemic Response
August 31, 2020
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Press Release
GYANT (acq. by Fabric) Named Top Performing Patient Engagement Technology by KLAS Research
January 4, 2021
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Press Release
GYANT (acq. by Fabric) Named Top Performing Patient Engagement Technology by KLAS Research
January 4, 2021
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Press Release
GYANT (acq. by Fabric) Named to the 2021 CB Insights Digital Health 150
December 8, 2021
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Press Release
GYANT (acq. by Fabric) Named to the 2021 CB Insights Digital Health 150
December 8, 2021
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Press Release
GYANT (acq. by Fabric) Named to the 2020 CB Insights Digital Health 150
August 13, 2020
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Press Release
GYANT (acq. by Fabric) Named to the 2020 CB Insights Digital Health 150
August 13, 2020
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Press Release
GYANT. (acq. by Fabric) Named to AVIA Connect’s Top Virtual Visit Companies
November 18, 2022
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Press Release
GYANT. (acq. by Fabric) Named to AVIA Connect’s Top Virtual Visit Companies
November 18, 2022
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Press Release
GYANT. (acq. by Fabric) Launches Digital Front Door® Virtual Assistant for VHC Health
October 25, 2022
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Press Release
GYANT. (acq. by Fabric) Launches Digital Front Door® Virtual Assistant for VHC Health
October 25, 2022
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Press Release
GYANT (acq. by Fabric) Launches Digital Front Door® Virtual Assistant with Marshfield Clinic Health System
March 16, 2023
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Press Release
GYANT (acq. by Fabric) Launches Digital Front Door® Virtual Assistant with Marshfield Clinic Health System
March 16, 2023
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News
How Algorithmic Empathy Will Improve Health Care
February 13, 2020
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News
How Algorithmic Empathy Will Improve Health Care
February 13, 2020
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News
20 COVID-19 Predictions and Trends for 2021 – Executive Roundup
January 5, 2021
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News
20 COVID-19 Predictions and Trends for 2021 – Executive Roundup
January 5, 2021
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News
Our Investment in Fabric
February 21, 2024
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News
Our Investment in Fabric
February 21, 2024
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News
Fabric Raises US$60Mn in Series A Led by General Catalyst
February 25, 2024
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News
Fabric Raises US$60Mn in Series A Led by General Catalyst
February 25, 2024
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News
Fabric Raises $60M for its AI Platform that Allows Healthcare Providers to Focus on Providing Patient Care by Streamlining Workflows
February 26, 2024
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News
Fabric Raises $60M for its AI Platform that Allows Healthcare Providers to Focus on Providing Patient Care by Streamlining Workflows
February 26, 2024
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News
With 2 acquisitions under its belt and $80M from investors, Fabric is building tech to fix healthcare's capacity problem
March 8, 2024
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News
With 2 acquisitions under its belt and $80M from investors, Fabric is building tech to fix healthcare's capacity problem
March 8, 2024
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News
Fabric Raises $60M to Automate Healthcare with AI-powered Care Enablement System
February 21, 2024
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News
Fabric Raises $60M to Automate Healthcare with AI-powered Care Enablement System
February 21, 2024
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News
Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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News
Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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News
Fabric Secures $60M Series A to Consolidate Fragmented Health Technology
February 21, 2024
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News
Fabric Secures $60M Series A to Consolidate Fragmented Health Technology
February 21, 2024
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News
Fabric Acquires Conversational AI Care Assistant GYANT
January 31, 2024
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News
Fabric Acquires Conversational AI Care Assistant GYANT
January 31, 2024
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News
Health care operations enabler Fabric pays cash for AI helper GYANT
January 31, 2024
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News
Health care operations enabler Fabric pays cash for AI helper GYANT
January 31, 2024
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News
Bright sells virtual care platform Zipnosis
May 24, 2023
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News
Bright sells virtual care platform Zipnosis
May 24, 2023
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News
M&A: Fabric (FKA Florence) Acquires Virtual Care Solution Zipnosis
May 24, 2023
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News
M&A: Fabric (FKA Florence) Acquires Virtual Care Solution Zipnosis
May 24, 2023
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News
Fabric (FKA Florence) acquires telehealth platform Zipnosis from Bright Health
May 24, 2023
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News
Fabric (FKA Florence) acquires telehealth platform Zipnosis from Bright Health
May 24, 2023
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News
Startup Fabric (FKA Florence) acquires Zipnosis from Bright Health to build out telehealth services
May 24, 2023
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News
Startup Fabric (FKA Florence) acquires Zipnosis from Bright Health to build out telehealth services
May 24, 2023
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News
Bright Health sells Zipnosis telehealth platform
May 24, 2023
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News
Bright Health sells Zipnosis telehealth platform
May 24, 2023
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News
Exclusive: Fabric (FKA Florence) acquires Zipnosis from Bright Health
May 24, 2023
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News
Exclusive: Fabric (FKA Florence) acquires Zipnosis from Bright Health
May 24, 2023
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Press Release
Fabric Named to AVIA Marketplace’s 2024 Top Digital Front Door Companies
February 22, 2024
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Press Release
Fabric Named to AVIA Marketplace’s 2024 Top Digital Front Door Companies
February 22, 2024
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Press Release
Fabric Secures $60M Series A to Streamline Care Experiences, Consolidating Fragmented Health Technology
February 21, 2024
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Press Release
Fabric Secures $60M Series A to Streamline Care Experiences, Consolidating Fragmented Health Technology
February 21, 2024
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News
Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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News
Health Care AI Startup Raises $60 Million From General Catalyst, Thrive, GV
February 21, 2024
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Press Release
Fabric Acquires Conversational AI Startup to Streamline the Patient-to-Clinician Journey
January 31, 2024
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Press Release
Fabric Acquires Conversational AI Startup to Streamline the Patient-to-Clinician Journey
January 31, 2024
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Press Release
Florence Launches Modern Healthcare Experience With $20M Seed Round Led by Thrive Capital, GV, and Salesforce Ventures
March 30, 2023
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Press Release
Florence Launches Modern Healthcare Experience With $20M Seed Round Led by Thrive Capital, GV, and Salesforce Ventures
March 30, 2023
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Press Release
Fabric Acquires Zipnosis to Solve Clinical Capacity Constraints and Create Omnichannel Transformation Across Telehealth and Hybrid Care
May 24, 2023
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Press Release
Fabric Acquires Zipnosis to Solve Clinical Capacity Constraints and Create Omnichannel Transformation Across Telehealth and Hybrid Care
May 24, 2023
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Press Release
Florence Named One of 20 Rising Stars as Part of Forbes' Cloud 100 List
August 8, 2023
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Press Release
Florence Named One of 20 Rising Stars as Part of Forbes' Cloud 100 List
August 8, 2023
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News
Zipnosis (acq. by Fabric) Offers an Intuitive and Accessible Patient Experience
January 9, 2020
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News
Zipnosis (acq. by Fabric) Offers an Intuitive and Accessible Patient Experience
January 9, 2020
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News
Zipnosis (acq. by Fabric) quietly raises $3M for provider telemedicine tools
June 1, 2018
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News
Zipnosis (acq. by Fabric) quietly raises $3M for provider telemedicine tools
June 1, 2018
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News
Zipnosis (acq. by Fabric) Unveils Surgical Care to Save Time with Post-Operative Visits
April 11, 2018
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News
Zipnosis (acq. by Fabric) Unveils Surgical Care to Save Time with Post-Operative Visits
April 11, 2018
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News
Q&A: Zipnosis (acq. by Fabric) CEO Jon Pearce on why telemedicine is dead
March 27, 2018
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News
Q&A: Zipnosis (acq. by Fabric) CEO Jon Pearce on why telemedicine is dead
March 27, 2018
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News
Upfront and Zipnosis (acq. by Fabric) Partner in Re-engaging Patients
June 22, 2020
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News
Upfront and Zipnosis (acq. by Fabric) Partner in Re-engaging Patients
June 22, 2020
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News
Mission Health’s virtual care and EHR integrated workflow
January 15, 2018
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News
Mission Health’s virtual care and EHR integrated workflow
January 15, 2018
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News
The Doctor Will Zoom You Now
April 26, 2020
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News
The Doctor Will Zoom You Now
April 26, 2020
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Press Release
Zipnosis (acq. by Fabric) Appoints Dr. Lisa Ide as New Chief Medical Officer
February 13, 2018
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Press Release
Zipnosis (acq. by Fabric) Appoints Dr. Lisa Ide as New Chief Medical Officer
February 13, 2018
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News
The Cybersecurity 202: Trump's decision to loosen rules for digital doctors visits raises hacking concerns
March 18, 2020
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News
The Cybersecurity 202: Trump's decision to loosen rules for digital doctors visits raises hacking concerns
March 18, 2020
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News
The Virtual Care Reimbursement Conundrum
December 1, 2017
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News
The Virtual Care Reimbursement Conundrum
December 1, 2017
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News
The Technology 202: Coronavirus crisis tests Silicon Valley's relationship with Washington
March 18, 2020
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News
The Technology 202: Coronavirus crisis tests Silicon Valley's relationship with Washington
March 18, 2020
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News
Zipnosis moves telemedicine away from video, toward providers
February 26, 2018
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News
Zipnosis moves telemedicine away from video, toward providers
February 26, 2018
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News
Zipnosis closes on another $3 million to improve platform, expand
April 8, 2019
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News
Zipnosis closes on another $3 million to improve platform, expand
April 8, 2019
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News
Telemedicine Boom Triggered by COVID-19 Will Drastically Alter the Future of Health Care
April 22, 2020
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News
Telemedicine Boom Triggered by COVID-19 Will Drastically Alter the Future of Health Care
April 22, 2020
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News
'Sleeping giant' of telehealth awoke in 2020, and here's who rose to the challenge
January 7, 2021
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News
'Sleeping giant' of telehealth awoke in 2020, and here's who rose to the challenge
January 7, 2021
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Press Release
New Research Demonstrates Virtual Care’s Impact on Patient Acquisition, Return on Investment
April 17, 2018
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Press Release
New Research Demonstrates Virtual Care’s Impact on Patient Acquisition, Return on Investment
April 17, 2018
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News
How SSM Health creates low-cost, operationally efficiency virtual care
August 6, 2019
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News
How SSM Health creates low-cost, operationally efficiency virtual care
August 6, 2019
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Press Release
RockPoint Rapid Care and health tech innovator bring quality, high-speed care to Chattanooga
September 19, 2023
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Press Release
RockPoint Rapid Care and health tech innovator bring quality, high-speed care to Chattanooga
September 19, 2023
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News
Report: One-third of telehealth patients received in-person care at the facility
May 6, 2018
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News
Report: One-third of telehealth patients received in-person care at the facility
May 6, 2018
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News
Zipnosis (acq. by Fabric) adds post-surgical care services to telehealth platform
May 6, 2018
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News
Zipnosis (acq. by Fabric) adds post-surgical care services to telehealth platform
May 6, 2018
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News
How To Pivot Your Business (And Thrive) During The Pandemic
October 8, 2020
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News
How To Pivot Your Business (And Thrive) During The Pandemic
October 8, 2020
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Press Release
Zipnosis (acq. by Fabric) Launches Patient Outreach to Drive Patient Acquisition
February 23, 2018
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Press Release
Zipnosis (acq. by Fabric) Launches Patient Outreach to Drive Patient Acquisition
February 23, 2018
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News
Report on Global Telehealth Virtual Visiting Market
August 25, 2019
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News
Report on Global Telehealth Virtual Visiting Market
August 25, 2019
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News
Zipnosis (acq. by Fabric) founder Pearce's vision for changing healthcare delivery
June 14, 2016
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News
Zipnosis (acq. by Fabric) founder Pearce's vision for changing healthcare delivery
June 14, 2016
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News
CEO and Founder Jon Pearce talks about launching Zipnosis (acq. by Fabric)
August 9, 2016
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News
CEO and Founder Jon Pearce talks about launching Zipnosis (acq. by Fabric)
August 9, 2016
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News
Paulsen Talks Innovation in Health Care w/ Minnesota's Zipnosis, Inc.
April 27, 2018
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News
Paulsen Talks Innovation in Health Care w/ Minnesota's Zipnosis, Inc.
April 27, 2018
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News
Top 5 Uses for a Direct-to-Consumer Telehealth Platform
October 2, 2020
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News
Top 5 Uses for a Direct-to-Consumer Telehealth Platform
October 2, 2020
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News
The Importance of the Digital Front Door® in Healthcare
October 16, 2019
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News
The Importance of the Digital Front Door® in Healthcare
October 16, 2019
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News
Zipnosis (acq. by Fabric) adds medication history services to telehealth platform
June 27, 2018
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News
Zipnosis (acq. by Fabric) adds medication history services to telehealth platform
June 27, 2018
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News
Driving Efficiency in Virtual Care
October 20, 2020
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News
Driving Efficiency in Virtual Care
October 20, 2020
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News
Zipnosis Named Hottest Digital Health Startup From Flyover Country, 2021
February 9, 2021
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News
Zipnosis Named Hottest Digital Health Startup From Flyover Country, 2021
February 9, 2021
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News
Zipnosis Achieves HITRUST CSF® Certification Demonstrating Effective Security Controls for Patient Data Protection
February 26, 2018
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News
Zipnosis Achieves HITRUST CSF® Certification Demonstrating Effective Security Controls for Patient Data Protection
February 26, 2018
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News
How asynchronous telemedicine saved SSM Health 18 minutes per visit
September 9, 2019
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News
How asynchronous telemedicine saved SSM Health 18 minutes per visit
September 9, 2019
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News
Healthcare digital transformation maps the new patient journey
August 7, 2018
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News
Healthcare digital transformation maps the new patient journey
August 7, 2018
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News
In-Depth: Four major telemedicine trends of 2018
June 1, 2018
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News
In-Depth: Four major telemedicine trends of 2018
June 1, 2018
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Press Release
Zipnosis (acq. by Fabric) announces employer COVID-19 testing solution
June 15, 2020
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Press Release
Zipnosis (acq. by Fabric) announces employer COVID-19 testing solution
June 15, 2020
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News
Zipnosis (acq. by Fabric) signs digital health equity pledge
November 8, 2021
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News
Zipnosis (acq. by Fabric) signs digital health equity pledge
November 8, 2021
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News
Health Tech to the Rescue: Combatting COVID-19 with Virtual Care and Predictive Analytics
April 21, 2020
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News
Health Tech to the Rescue: Combatting COVID-19 with Virtual Care and Predictive Analytics
April 21, 2020
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News
With consumerism in mind, Methodist Family Health debuts new telehealth service
January 11, 2018
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News
With consumerism in mind, Methodist Family Health debuts new telehealth service
January 11, 2018
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News
What America can learn from China’s use of robots and telemedicine to combat the coronavirus
March 18, 2020
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News
What America can learn from China’s use of robots and telemedicine to combat the coronavirus
March 18, 2020
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News
2023 Best Tech Startups in Minneapolis
January 1, 2023
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News
2023 Best Tech Startups in Minneapolis
January 1, 2023
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Press Release
Allina Health Partners to Expand Online Care Offering
March 28, 2018
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Press Release
Allina Health Partners to Expand Online Care Offering
March 28, 2018
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Part of Fabric’s Intake, Triage, & Routing solution
Drive clinical efficiency with streamlined processes that eliminate busywork and save clinicians time.
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Intake & Registration
Maximize efficiency and create more capacity to care by automating patient intake and reducing documentation time.
Our solution
Loom
Powered by clinical intelligence
Meet Loom, Fabric’s clinical intelligence engine – the expert system, content engine, and conversational AI solution that drives our care enablement platform. Built by clinicians, for clinicians, Loom intelligently captures patient data to identify disposition, triages and routes patients to the right point of care, offers clinical decision support and automates SOAP notes, care plans, and visit summaries.
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An end-to-end solution
Allow clinicians and practitioners to effortlessly see patients through the entirety of their healthcare journey. From intake to treatment all the way to follow-up care.
Digital Front Door®
Guide patients toward the care they need while reducing admin tasks and increasing revenue.
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Intake, Triage & Routing
Seamlessly give patients the level of care they need and automate processes to save clinical staff time.
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Hybrid Care
Expand access to medicine and meet patients virtually wherever they are or have their care automatically escalated based on their symptoms.
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Clinical Capacity & Automation
Enable clinical staff to see more patients faster and provide quality, efficient medicine across virtual and physical points of care.
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Patient Engagement
Support and guide patients along their healthcare journey, ensuring satisfaction and making the decision to return an easy one.
Learn more